Returns & Exchanges 

Our Policy

Our website and listings are true to the product. We want you to be 100% delighted by your purchase. ZJ Trade INC. (us/we) will gladly accept returns of any defected items in original packing within 14days original purchase date, unless marked final sale.

For Apparels, Only unworn, unwashed, undamaged or defective merchandise purchased online will qualify for a full refund of the product price.

For perfumes and all health and beauty products, Only unopened and unused items purchased online and in-store will qualify for a store credit.

Shipping charges/ customs duties and all other charges that are not levied by us, WILL NOT be refunded. Refunds will be processed after the item is received by us and meets all requirements. Refunds will be made in the form of the original payment or a gift card to our store, whichever you prefer. There is a 25% restocking fee to cover the cost of shipping the return package and restocking the merchandise.

Please note: We reserve the right to send back any product with visible signs of use. 

 Our Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.

 How to Complete a Return (Domestic & International Orders)

Domestic customers only: Returns are quick and easy!

1. Email to info@zjtrade.ca

2. Subject: Order Number

3. Attach the defected item pictures 

4. You will receive a confirmation email within 48hrs with the return label

5. Print out the return label, ensure that your return is securely packaged (including their original packaging and packing slip), and send it back to us. 

 

Please note: ZJTradeApparel is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.